Return & Refund Policy (Vitamin Supplement Products)
1. Eligibility for Returns
- Returns are accepted only for products purchased directly from authorized channels.
- The product must be unused, unopened, and in its original packaging.
- Return requests must be initiated within 7 days of delivery.
- Opened or used supplements are not eligible for return due to health and safety regulations.
2. Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect product, you must notify customer support within 48 hours of delivery.
- Provide clear photos of the product, packaging, and invoice for verification.
- After validation, a replacement or refund will be processed.
3. Non-Returnable Items
- Opened or partially used products
- Products without original packaging or labels
- Items returned after the specified return window
- Products purchased during clearance or special sale (unless defective)
4. Refund Process
- Once the returned product is received and inspected, the refund will be initiated.
- Refunds are processed within 5–7 business days after approval.
- The amount will be credited to the original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to an error or defect.
5. Replacement Policy
- Eligible products may be replaced instead of refunded based on availability.
- Replacement requests follow the same eligibility criteria as returns.
6. Return Shipping
- Customers may be required to ship the product back using a reliable courier service.
- In case of damaged/incorrect items, return shipping costs may be reimbursed upon approval.
7. Order Cancellation
- Orders can be canceled only before dispatch.
- Once shipped, cancellation is not possible and the return policy will apply.
8. Contact for Support
For any return, refund, or product-related concerns, contact:
golechha.bioscience@gmail.com
9. Important Notes
- Supplements are consumable health products; strict hygiene and safety standards apply.
- Refunds or returns are subject to verification and approval.
- Policy terms may be updated without prior notice.